COVID-19

Take a free Coronavirus assessment, consult via video & get tested at our clinics.

We know this can be a stressful time. We are here to help you get the care you need. Answer a few questions and we will guide you through the next steps.
Get a free assessment
Get a free assessment
Coronavirus Assessment Tool
Coronavirus Assessment Tool
Testing in our clinics
Testing in our clinics
Get care virtually
Get care virtually
Onsite Covid-19 testing

Find a test location near you

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What is Coronavirus?

The CDC is responding to an outbreak of respiratory disease caused by a novel (new) coronavirus that was first detected in China and which has now been detected in more than 100 locations internationally, including in the United States. The virus has been named “SARS-CoV-2” and the disease it causes has been named “coronavirus disease 2019” (abbreviated “COVID-19”).

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A note from our founder
Eren Bali

Our Approach to Using Clinical Protocols and Technology to Combat Coronavirus Concerns in California

What are the symptoms?

According to the CDC, reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases. The following symptoms may appear 2-14 days after exposure.*

Fever
01
Fever
Have a high fever? Make an appointment with your provider to see if you might be at risk for the Coronavirus.
Cough
02
Cough
A persistent moderate or severe cough is another symptom to monitor closely.
Shortness of Breath
03
Shortness of Breath
Have you been feeling a tightness in your chest or having difficulty breathing? Contact a medical professional immediately.

How does it spread?

The virus is thought to spread mainly from person-to-person. Avoid close contact with anyone showing symptoms of respiratory illness such as coughing and sneezing.

Human contact
01
Human contact
The virus is thought to spread mainly from person-to-person, especially between people who are in close contact with one another (within about 6 feet), according to the CDC
Respitory droplets
02
Respitory droplets
The CDC also reports it can be transmitted through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
Hard surfaces
03
Hard surfaces
Hard surfaces can also host germs. Be sure to wipe down areas that are in contact with various people throughout the day.

How can we prevent it from spreading?

Wash your hands often with soap and water for at least 20 seconds.
Wash your hands often with soap and water for at least 20 seconds.
Consider carrying hand sanitizer with at least 60% alcohol.
Consider carrying hand sanitizer with at least 60% alcohol.
Stay at home if you're feeling sick and for up to 24 hours after your symptoms go away.
Stay at home if you're feeling sick and for up to 24 hours after your symptoms go away.
Get your flu shot if you haven’t done so yet.
Get your flu shot if you haven’t done so yet.
Cough or sneeze into your elbow or a tissue. Throw away the tissue immediately.
Cough or sneeze into your elbow or a tissue. Throw away the tissue immediately.
Wipe down surfaces that come in contact with multiple people.
Wipe down surfaces that come in contact with multiple people.
Newsletter

Register for updates on Covid19, including testing locations, current CDC guidelines, and medical resources.

FAQ

Frequently asked questions

  • Fever, cough and shortness of breath

  • Yes. If the provider believes the COVID-19 test is appropriate for you after your free virtual screening using the Coronavirus Assessment Tool, we will perform a physical evaluation, conduct the collection onsite, and send the specimen to either Quest or Labcorp depending on your insurance.

  • Absolutely. For your safety and the safety of our staff and patients, we would like you to first consult with one of our virtual providers using the Coronavirus Assessment Tool. You can complete the visit from the comfort of your home. Please note: The care provider will determine if you are a candidate for COVID-19 testing.

  • Results may take 3 to 6 days to process. However, due to the high demand and volume, we may see an increase in processing time. Once the results are in, you will receive a call or a message from one of our providers with next steps.

  • Our clinical staff will walk you through the next steps. Depending on your symptoms, you might be advised to go to the emergency room or self-quarantine at home. We will check in with you daily to monitor your progress.

  • We are closely aligning ourselves with the guidelines set forth by the Centers for Disease Control and Prevention (CDC) and local public health departments. All patients who have a cold, flu, cough or similar symptoms must wear masks inside the clinic. Our staff are wearing the proper protective equipment and are thoroughly sanitizing rooms as per protocol.

  • The Governor of California recently announced insurance companies will be mandated to cover the cost of medically necessary screenings and testing for the coronavirus. This means patients may not have to pay copays, coinsurance or deductibles that apply to the coronavirus. In other words, insurance companies may cover some of a patient’s balance with us if it is related to COVID-19. However, please call your insurance company for specific details as the process will vary between companies.

  • The Carbon Coronavirus Assessment Tool leverages Carbon Health’s technology to systematically assess patients using the latest CDC criteria. Patients answer a series of relevant health questions to determine their risk of COVID-19. If the patient is identified as needing additional screening, they will receive a follow-up in the app with the next steps.

  • Our clinical team will follow up with you via a video visit or phone call to confirm your symptoms and coordinate further assessment based on local public health department guidelines. They will also schedule a COVID-19 testing if appropriate.

  • Individuals who only partially meet the CDC criteria will be provided the most up-to-date CDC recommendations for their combination of attributes and will be added to the Daily Symptom Tracker to monitor their symptoms.

  • It can take up to 5 days before you show any symptoms of COVID-19, so sometimes a single snapshot is not sufficient to track this virus. Depending on the results of your assessment, we may need daily check-ins to see how your symptoms are evolving to better understand when and if we need to trigger a higher level of care. The Daily Symptom Tracker sends out a daily message in the app - checking your symptoms and identifying other personal risk factors. It then processes that information against the latest CDC guidelines to help patients identify their individual risks.

  • The Carbon Health team meets multiple times a day to ensure we are always in alignment with the CDC criteria.

  • The Carbon Health app is free to download and the Coronavirus Assessment Tool and Daily Symptom Tracker are free to use. If the patient is identified as needing additional screening, we recommend they contact their provider of choice. They will also have the option to book an appointment with a Carbon Health provider at one of our clinics or virtually at our regular fee.

  • A highly qualified team of Medical Directors (MD), Physicians Assistants (PA), and Nurse Practitioners (NP).

  • Carbon Health’s mission is to make world-class healthcare accessible to all and our teams are constantly working to provide the best possible care for our patients. As a tech-enabled healthcare provider, we are in a unique place to quickly adjust to the ever-evolving needs of our communities, patients and providers. Given the current widespread concern for COVID-19 in our communities, we believe this Coronavirus Assessment Tool can be a useful resource for our patients to access care from the safety and comfort of their homes. The Coronavirus Assessment Tool, Daily Symptom Tracker, and our virtual care support staff, help our front line clinic teams manage the influx of patients while ensuring their safety by providing adequate time to prepare appropriately for patients coming in for further assessment and testing

  • Carbon Health is following CDC guidelines as well as the local public health department where applicable.

  • People who are physically located in the state of California.

  • Yes.

  • You will need to provide the following information before proceeding with the Coronavirus Assessment Tool: Name, Gender, Birthday, Email Address, Telephone Number, Account password, Govt issued ID.

  • The Carbon Health apps make use of the latest developments in security architectures for both the Apple and Android platforms. The Carbon Health application is made available through the official Apple and Google Play stores. These steps ensure the application is safely and securely installed and never tampered with.