We've got you covered.


No insurance? No problem.

We accept cash payments, and our prices are affordable.

On-site imaging and labs
Medication and vaccinations
Wound care
Orthopedic device
Other exams and procedures
Coronavirus Concern$0
Travel Clearance COVID-19 Test (insurance not accepted)$135 - $165
Primary Care Sick Visit$195
Primary Care Physical (New Patient)$195
Primary Care Physical (Existing Patient)$195
Urgent Care Visit$195
Virtual Mental Health Visit$99
Virtual Visit$69
On-site imaging and labs
X-Rays$150+ visit price
Blood Glucose$4+ visit price
Chemistry Panel$41+ visit price
Fecal Occult Blood Test$5+ visit price
Flu Screening$19+ visit price
Mononucleosis Screening$6+ visit price
Rapid HIV Screening$38+ visit price
Rapid Hepatitis C Screening$16+ visit price
Strep Screening$19+ visit price
Urinalysis$25+ visit price
Medication and vaccinations
Oral Medications$5+ visit price
Intramuscular Medications$30+ visit price
Intravenous Medications$61+ visit price
Flu Vaccine$35+ visit price
Tetanus Vaccine (TD)$40+ visit price
Tetanus, Diphtheria, Pertussis Vaccine (TDAP)$40+ visit price
Wound care
Burn Care$100+ visit price
Foreign Body Removal$125+ visit price
Incision and Drainage$150+ visit price
Laceration Repair with Dermabond$175+ visit price
Laceration Repair with Staples or Sutures$175+ visit price
Subungual Hematoma Drainage$125+ visit price
Toe Nail Removal$125+ visit price
Orthopedic device
Boot$70+ visit price
Cane$50+ visit price
Crutches$50+ visit price
Knee Mobilizer$95+ visit price
Post-op Shoe$40+ visit price
Sling$50+ visit price
Stirrup$55+ visit price
Velcro Brace$60+ visit price
Other exams and procedures
Ear Wax Removal$23+ visit price
EKG$21+ visit price
Gynecological Exam$195+ visit price
Aspiration$100+ visit price
Reduction$150+ visit price

Frequently asked questions

How can we help you?

How much does the COVID-19 or Serology (Antibody) Test cost me?

The following information is for COVID-19 testing only and does not apply to a regular visit to a Carbon Health clinic or any non-coronavirus related visits.

If you have insurance in-network with Carbon Health your insurance plan must cover diagnostic COVID-19 testing without patient cost sharing whether you are asymptomatic or symptomatic and/or do not have a confirmed exposure.

If you have insurance that is not contracted with Carbon Health your insurance plan must process claims as in-network to cover diagnostic COVID-19 testing without patient cost sharing whether you are asymptomatic or symptomatic and do not have a confirmed exposure.

If you are not insured, there is no cost to you as the patient. As part of the Families First and CARES Act, you will have to fill out a short form at the clinic or mobile site at the time of your COVID-19 testing appointment.

Travel Clearance Testing has a guaranteed turnaround time and convenience fee. Insurance plans are not required to cover COVID testing for community surveillance. Because plans are not required to cover those types of tests, we do ask that you pay upfront to ensure that we do receive payment for such services. You are welcome to submit a receipt to your insurance plan to see if they do cover this type of testing and will reimburse you.

Do you accept insurance?

We are contracted with most insurance carriers, PPO's, as well as Medicare. If you don't see your insurance carrier on our insurance and billing section, please give your health insurance plan provider a call to double check. The number can be found on your plan card. Service and benefit coverage vary based on geographic location or between an Urgent Care or Primary Care visit. While we do accept Medicare, at this time we do not accept Medi-Cal.

How much will my co-pay be?

To get your specific copay cost amount for your visit, we'll need to see your insurance card and verify the insurance carrier. We recommend that you call the member's services number on the back of your insurance card and ask about coverage and co-payment fees for urgent care visits. Co-pays for an urgent care visit will typically be different than the co-pay amount for a primary care visit. If you don't have time to call your insurance, we can determine the co-pay amount if your plan and coverage is verified upon check-in to your visit, whether you are visiting Carbon Health for urgent care or primary care.

What are co-pays? What are deductibles?

A co-pay, short for copayment, is a fixed amount a healthcare beneficiary pays for covered medical services. The remaining balance is covered by the patient's insurance company. Co-pays typically vary for different services within the same plans, particularly when they involve services that are considered essential or routine and others that are considered to be less routine or in the domain of a specialist. Co-pays for standard doctor visits are typically lower than those for specialists. Note that copays for emergency room visits tend to be the highest. A deductible is a fixed amount a patient must pay each year before their health insurance benefits begin to cover the costs. After meeting a deductible, beneficiaries typically pay coinsurance—a certain percentage of costs—for any services that are covered by the plan. They continue to pay the coinsurance until they meet their out-of-pocket maximum for the year. Co-pays and deductibles are just two parts of the health insurance equation. In general, plans that charge lower monthly premiums have higher co-payments and higher deductibles. Plans that charge higher monthly premiums have lower co-payments and lower deductibles.

What does it mean if my insurance is not verified?

We have real-time insurance eligibility built into our app; however, there may be times when an insurance plan can't be verified due to the following: The Payer ID not being accurate, The insurance plan is from a third party, The insurance provider eligibility system is not responding

How do I add my insurance if I'm on my family's plan?

If you are on your family's insurance plan as a dependent, after you scan the insurance card, select "Family Member" Instead of "This is me." If you are not given the option to select "Family Member" please contact your insurance and confirm that you are marked as a dependent on their plan. Keep in mind that certain information from the insurance card is auto-populated into your chart. If "This is me" is selected, or if you manually enter a family member's name instead of yours, your name will be incorrect in your chart. If this is the case please re-enter your insurance information.

When will I get my bill?

If your insurance was verified upon your clinic visit, Carbon Health bills your insurance about three days after your appointment. If you have outside lab work done you will be billed completely separately by LabCorp or Quest. If the lab and test is performed entirely within our clinic it will appear on your Carbon Health bill. Your insurance may pay all or portion of your bill, depending on your benefit plan and your deductible. At some point you will receive an EOB (Explanation of Benefits) from your insurance, directly. This is not your bill but an explanation of what insurance paid/covered and what you may owe. You can always check the status of your bill in your Carbon Health app by tapping your profile in the lower right then "Bills". You can track Due, Paid and Sent/Waiting. For a full breakdown you can tap the information (i) icon next to the appointment date. If you have any patient responsibility once your claim has been processed by your insurance, you will receive an invoice via email from billing@carbonhealth.com and an SMS alert when your bill is ready. You can pay securely and instantly by tapping Pay Now in the email. You can also pay directly in the app. Please contact us at billing@carbonhealth.com if it's been more than two months since your appointment and you still have not received a bill, or if you have any billing questions at all. Happy to help!

My credit card was charged by 'direct urgent care'

If you were a patient at one our Direct Urgent Care clinics in the Bay Area and have any billing questions or concerns please email us at billing@carbonhealth.com anytime or call us at 1-415-200-2133. Our typical phone hours are 9:30am-5pm PT, Monday through Friday.
Billing Support

Still have questions?
Reach Out.

Patient Inquiries

Every Day 9:30 AM to 6:00 PM Pacific

support@carbonhealth.comCall your clinic directly

Patient Billing Questions

Monday - Friday 9:30 AM to 5:00 PM Pacific

billing@carbonhealth.com(415) 200-2133

Insurance Companies

You can directly contact our insurance and billing representatives.

billing@carbonhealth.com(415) 200-2133

What our patients say

I highly recommend them to anyone needing medical attention. Reservations are easy to set up via their app and recommended to avoid wait time. Yelp only allows for 5 stars. I would give them a 10.

Carbon Health San Francisco Patient
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