Question 1

How do I schedule a new appointment?

Accepted Answer

To schedule a new appointment, either [download](https://carbonhealth.com/download) and open the Carbon Health app or visit our [homepage](https://carbonhealth.com). If booking through our app, tap "Get Care." If booking on our website, select "Primary Care," "Urgent Care," or "Virtual Care" and click "Book an Appointment."

Question 2

Are walk-ins available?

Accepted Answer

Walk-ins are welcome at our urgent care clinics, depending on availability.  To find a location close to you, please visit [carbonhealth.com/locations](https://carbonhealth.com/locations), or [download](https://carbonhealth.com/download) and open the Carbon Health app.

Question 3

I'm running late to my appointment. Can I still be seen?

Accepted Answer

If you are more than 15 minutes late to an urgent care clinic or 10 minutes late to a primary care clinic, your appointment will be canceled. If you show up after your appointment time, the clinic may still be able to see you; however, you will likely have to wait to be seen by a provider.

Question 4

Do you accept my insurance?

Accepted Answer

We accept most insurance carriers, PPOs, and Medicare. To find out whether we accept your insurance, please visit [carbonhealth.com/insurance-pricing](https://carbonhealth.com/insurance-pricing).

Question 5

How can I access my test results?

Accepted Answer

You can access your test results by logging in to your account on our [homepage](https://carbonhealth.com) or through the Carbon Health app ([carbonhealth.com/download](https://carbonhealth.com/download)), navigating to "My Health," and then clicking "Lab Results."

Monkeypox Concern (No Vaccine Available)

Book an appointment

Insurance and pricing

Questions about Carbon Health

Similar reasons to Monkeypox Concern (No Vaccine Available)