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How it works

Step 1

Download the Carbon App

After selecting the reason for your appointment, we will send you an sms with a link to download the app and start your visit right away!

    app storegoogle play store

    Step 2

    Answer some questions

    Our innovative triage system created by experts will ask you to answer a few questions about your condition and, in some cases, take photos of your symptoms.

    Step 3

    Wait for physician review

    Our clinicians will review your case and recommend a course of action within 2 business hours.

    Step 4

    Receive your treatment plan

    Most of the time, your visit will be complete in just a few minutes and your prescription can be delivered to your door or sent to the pharmacy of your choice. If a video or clinic appointment seems safer for your symptoms, we’ll offer you easy same-day care options and refund your messaging visit.