How it works

Step 1

Download the Carbon App

After selecting the reason for your appointment, we will send you an sms with a link to download the app and start your visit right away!


Step 2

Answer some questions

Our innovative triage system created by experts will ask you to answer a few questions about your condition and, in some cases, take photos of your symptoms.

Step 3

Wait for physician review

Our clinicians will review your case and recommend a course of action within 2 business hours.


Step 4

Receive your treatment plan

Most of the time, your visit will be complete in just a few minutes and your prescription can be delivered to your door or sent to the pharmacy of your choice. If a video or clinic appointment seems safer for your symptoms, we’ll offer you easy same-day care options and refund your messaging visit.