Question 1

Is Carbon Health configured to meet the travel or entry requirements to any destination?

Accepted Answer

Currently, Carbon Health is able to meet specific guidelines and provide the necessary forms for travel to Alaska, Canada, Hawaii and Japan. We also guarantee a test results turnaround time of 3 hours same day or by 2pm the next day. Turnaround times and types of tests available vary by location. We do not provide any clinical sign off or wet signature for other travel forms. It is up to each patient to ensure our testing results and turnaround times are valid for international travel clearance and that any paperwork is handled separately.

Question 2

How much does a COVID-19 test for travel clearance cost?

Accepted Answer

The cost of the COVID-19 travel clearance test varies by location. Test costs range from $150 - $195 per test. COVID-19 tests for traveling are not deemed medically necessary and therefore the cost of each test will need to be covered by each patient prior to the administration of the test. Tests required for convenience/travel are a non-covered service by insurance. If you would like to attempt to seek reimbursement for the test from your health insurance plan, you can use the after-visit summary and receipt found in the Carbon Health app to send to your insurance provider.

Question 3

How do I book COVID-19 testing with my family?

Accepted Answer

The first step is to create an account with Carbon Health. Each adult should create their own unique account. You can do so on our desktop site or by downloading the Carbon Health app for iOS or Android. Once your account is created, you can then add children or family members who are minors to any adult account. That way, you can schedule your family’s appointments and access their results from a single device. COVID-19 clearance exams are available for adults and children over 3 months old.

Question 4

How do I add a child or family member who is a minor to my Carbon Health account?

Accepted Answer

If you are using the Carbon Health app: Log in to your account, select 'Settings' and click 'Switch Patient'. You will be able to add a family member there and then schedule an appointment on their account. If you are using Carbon Health on desktop: Log in to your account, select your initials in the top right corner, and click 'Switch Patient'. You will be able to add a family member there and then schedule an appointment on their behalf. Please note that each adult should create their own unique account.

Question 5

If my partner or family is traveling with me, is it possible to get tested at the same time?

Accepted Answer

There may be times close to your appointment when you can book for your family member. A separate account needs to be created to schedule an appointment.

Question 6

Can I pay with my HSA/FSA Card?

Accepted Answer

Yes - Carbon Health accepts payments via HSA and FSA cards.

Question 7

What if my test result is invalid?

Accepted Answer

Less than one percent of the time, a test may return an invalid result. This does not mean the test was performed incorrectly but occurs in a situation where the lab device cannot report a result with confidence. If this occurs, you will be contacted for a repeat sampling at no additional cost to you.

Question 8

How does the COVID-19 Test work?

Accepted Answer

The test will be an anterior nasal swab. Swabbing will only occur to the mid nasal area and will be much more comfortable than the nasopharyngeal swab. The test is run using molecular technology to detect the presence of a virus by identifying a small section of the virus' genome, then amplifying that portion until there is enough for detection.

Question 9

Where do I find my COVID-19 Test Results?

Accepted Answer

Once logged in to your Carbon Health account, you can access the PDF of your test results in the 'My Health' section by scrolling and selecting 'Lab Results'.  Watch   how to find and download on desktop .  Watch   how to find and download in mobile app .

Question 10

How do I download my COVID-19 Test Results PDF?

Accepted Answer

Once logged in to your Carbon Health account, you can access the PDF of your test results in the 'My Health' section by scrolling and selecting 'Lab Results'. Once in 'Lab Results', select the test result you would like to view, scroll to the bottom of the page, and select the PDF icon on the bottom left side. If you are using the Carbon Health mobile app, use the Export button on the bottom left to email or message your results PDF. If you are on the Carbon Health desktop site, use the Download button in the top right corner to obtain your results PDF.  Watch   how to find and download on desktop.  Watch   how to find and download in mobile app.

Question 11

There are no appointments available at my desired testing location. Can I walk in?

Accepted Answer

We are not accepting walk-ins at this time.

Question 12

Is the test a nucleic acid amplification test (NAAT) test?

Accepted Answer

Yes.

Question 13

How do I find the Portland Airport COVID-19 testing location?

Accepted Answer

It might be a bit confusing trying locate and park for this testing location. Here's how to find us: Park in the Short Term Parking Garage @ PDX Walk across the SkyBridge on Level 4 into the Terminal Go down one level to Departures Exit out the doors near the Alaska check-in You'll find us outside at the blue tents!

Question 14

Do I need to have my flight itinerary for a testing appointment?

Accepted Answer

Yes, please bring your confirmed flight itinerary to your test appointment with Carbon Health.

Question 15

Does a negative test allow for travel to all Hawaiian islands?

Accepted Answer

Beginning Wednesday, December 2, 2020, the pre-travel testing program has been temporarily halted for Kauai County. All travelers arriving on Kauai must quarantine for 10 days. Vacation rentals are not permitted as a quarantine location.   Learn more . Affected guests may cancel and receive credit for future travel or rebook to another Hawaii destination at no cost.

Question 16

What type of testing method is required for Japan?

Accepted Answer

Japan only is requesting the Nasopharyngeal testing method.

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