Question 1

How to book an in-person visit

Accepted Answer

Step 1:  Download the Carbon Health app   for IOS or Android. Step 2:  Open the app and tap the green "Get Care" button. Then, choose from the following options: Urgent Care : ideal for immediate medical attention for injuries, infections, or any unplanned medical need. Primary Care : ideal for wellness and preventive care for long-term health needs like vaccinations, physicals, and medications. Step 3:  Select your condition from the menu or search for your specific symptom. Step 4:  Choose your appointment time. Quick Tip:   Virtual Care appointments can be made up to 10 minutes prior to the start of your virtual visit. Just be sure you complete your registration information before your appointment time, or your appointment will be rescheduled. Step 5:  Create your account if you haven’t already. If you already have an account, select an option for how you’d like to pay for your visit using insurance or with a credit card. Step 6:  Read over and sign the "Consent to Treat" form. Step 7:  Confirm your appointment details. Once confirmed, you’ll answer a few questions from our team to give them more background on your specific health issue.

Question 2

Is the Carbon Health app secure?

Accepted Answer

The Carbon Health apps make use of the latest developments in security architectures for both the Apple and Android platforms. The Carbon Health application is made available through the official Apple and Google Play stores. These steps ensure that the application is safely and securely installed and never tampered with.

Question 3

Is Carbon Health HIPAA compliant?

Accepted Answer

All data you share with Carbon Health is protected by a HIPAA-compliant cloud infrastructure which is routinely audited and ever improving. Your data is always encrypted at rest and in transit.

Question 4

Can I select a new primary care provider?

Accepted Answer

You can change providers when you book your next appointment in the Carbon Health app. The good news is your medical records will remain secure and confidential and will be available to your new Carbon health provider so there is no work needed on your end at this time.

Question 5

Why is the clinic now being run by Carbon Health?

Accepted Answer

Carbon Health has been a longtime partner of Saint Mary’s and we have already been using their technology and app in our urgent care clinics. Some of the exciting changes coming up include access to Carbon Health’s virtual and in-person primary and urgent care offerings. Plus, with the Carbon Health app you can now get access to virtual primary and urgent care, book appointments, chat with your provider, and view your medical records.

Question 6

Will my insurance be out of network now?

Accepted Answer

There will be no changes to the types of insurance accepted. If your insurance is currently accepted, then it will continue to be accepted.

Question 7

How do I book an appointment?

Accepted Answer

First, you need to download the Carbon Health app on your phone. After entering your insurance information and creating a profile, you can easily book appointments with your provider of choice. If you don’t have a smartphone, you can also book an appointment by clicking  here .

Question 8

Are there any membership fees?

Accepted Answer

Carbon Health has no membership fees, meaning that everyone can get access to their high-quality care.

Question 9

Who do I contact if I have any follow up questions?

Accepted Answer

You can also contact Carbon Health’s support team at   775-298-5379 .

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