Remember the last time you rolled out a new tech platform or app with your teams? That unmistakable combination of eagerness to get started and dread about the learning curve ahead. As a business owner or people leader that feeling is all too familiar, but there is a better way!
At Carby, we’ve reimagined healthcare technology by making intuitive design a guiding principle. While others in healthtech struggle to evolve their platforms, we’ve purpose-built our EHR with the user experience at its core. Founded 10 years ago with user-centricity in mind, we knew the only way to create a truly modern and nimble healthcare experience was to design it ourselves.
Let’s be honest - training on new software is typically a budget-draining, time-consuming inconvenience. But here’s where we’re different: Carby is designed to feel natural from day one.
"You don’t need a high technical aptitude to use Carby. I’ve trained all age ranges, tech backgrounds - this is even intuitive for people who don’t know how to video chat. It’s like iPhone iOS, it’s made for everyone to use." - Hamid Nia, DO, MBA
Let’s take the EHR, which has a refreshing approach to features like:
Different roles need different tools, right? Not with Carby! Here’s how our platform is intuitive and easy to pick up for three key roles:
Providers: natural interactions, exceptional results
Let’s start with our most well-known feature: AI charting. Imagine holding natural, genuine conversations with a patient while effortlessly documenting visits. Our native AI system transforms conversations into structured SOAP notes, eliminating the traditional screen barrier. What truly sets us apart even further is intelligent processing that suggests appropriate diagnosis codes, potential follow-ups, and medications. The result? Providers consistently achieve proficiency within their first shift - a dramatic improvement compared to the industry standard of 2-4 weeks (including hands-on training before it can be put into use). Carby is so effective that only 10% of charts require any modification at all.
We’ve also tapped into providers’ natural drive for excellence - and a little healthy competition. Our reports and dashboard offer meaningful peer comparisons and efficiency metrics, turning data into powerful insights for self-improvement and coaching.
Medical receptionists: growing careers through intuitive design
We recognize that medical receptionists and medical assistants are often the first point of contact in a healthcare setting. Their warmth, competency, and professionalism shape that first impression and help patients feel cared for before the visit even starts.
Our visual schedule board mirrors the physical flow of your practice, creating an intuitive connection between digital workflows, patient ones, and the team itself. When you can easily tell where a patient is, it’s easier to visually identify where to step in, blockers, or who needs to be engaged. The result - new team members who have mastered patient triage (rooming, documenting symptoms, etc.) on their first day.
More importantly, this fosters career development directly within the platform. At Carbon Health, candidates are introduced to performance metrics during the interview process, highlighting their commitment to upskilling and promoting leaders while encouraging candidates to self-select—Carbon is looking for those eager to learn!
Business managers: achieving an owner’s mindset
Our easy-to-use and customizable reporting capabilities transform managers into strategic leaders. As new users explore the platform, they discover inputs and factors that can be used to craft custom dashboards and dig into the specifics of their business, such as door-to-door metrics or what time of the day they’re busiest. They begin to see patterns that weren’t visible before, uncovering opportunities to coach underperformers and highlight high achievers.
Our clients and users have told us that they begin to analyze existing reports and create new ones easily. Why? Because as owner-operators ourselves, we understand how professionals actually think and work, so we’ve made it incredibly easy to shift from daily ops to strategic analysis.
Across our fleet, as teams discover new ways to use the platform, we fold them into future releases to refine Carby’s intuitiveness. This means that whether you’re a new user or one of our veterans, you’re benefitting from the collective experience of thousands and experiencing technology that’s always becoming more accessible for all.
Carby is made possible because while other companies might focus on coding, we’ve built a team that truly understands healthcare. Our teams include medical professionals, practice managers, and - of course - coders and engineers who have been exactly where you are. Our easy-to-master tech stack leads to:
Instead of requiring weeks of training and reference materials, Carby invites exploration and rewards curiosity. It's about making the complex simple and the powerful accessible, allowing each team member to practice at the top of their license.
There’s nothing like experiencing Carby for yourself. Schedule a demo today, bring your power users, and let us show you how quickly your team could ramp up without the learning curve.
