Question 1

What is the Health Pass?

Accepted Answer

The Health Pass is a HIPAA-compliant digital vaccination card for patients to use whenever they need to provide proof of their COVID-19 vaccination. An alternative to the physical cards issued by the CDC (United States Centers for Disease Control and Prevention), the Health Pass is free for patients and currently available to everyone who has been vaccinated at a Carbon Health–powered location or a location within the Carbon Health network of private and municipal partners. We’re working to make the Health Pass available to people vaccinated by other providers.

Question 2

Who can use the Health Pass?

Accepted Answer

Right now, the Health Pass is available to everyone who has been vaccinated at either a Carbon Health–powered location or a location within the Carbon Health network of private and municipal partners. In the future, we plan to make the Health Pass available to everyone, regardless of where they were vaccinated.

Question 3

What type of data does the Health Pass contain?

Accepted Answer

The Health Pass captures and displays details for single or multi-dose COVID-19 vaccinations, including the dates shot(s) were received, vaccine type and lot numbers, and vaccine site location.

Question 4

Where do I find my Health Pass?

Accepted Answer

If you received your vaccination at a  Carbon Health Location , your Health Pass will be available when you log in to your patient account in the Carbon Health app, or online at https://carbonhealth.com/patients/.

Question 5

How do I find my Health Pass if I did not provide an email address during sign up, or if I didn’t receive a text message after my vaccination?

Accepted Answer

Go to   https://carbonhealth.com/patients/ . Click the green "Sign Up" button. Enter the phone number associated with your account. Enter the code that is then texted to you. Enter your date of birth. Add your email address and create a password. Add your insurance information if you have it; if not, you can choose to sign up without insurance. Enter your address (if prompted). Click "View Card" to view your Health Pass.

Question 6

I received my vaccine at a County of Los Angeles location before Carbon Health took over the site (typically before February 1st, 2021). Can I add my vaccine information to my Health Pass?

Accepted Answer

We are not yet able to pull this data into the Health Pass, but we are actively working on a solution. You are more than welcome to keep a photo of your vaccination card in our system in case you misplace your physical card. For now, you’ll need to save the vaccination card you received at the site you went to as your proof of record. To upload a photo to the Carbon Health app: Open the app on your mobile device, or go to https://carbonhealth.com/patients/. If you do not have an account yet, please create one. Log in to your account. Select the “Messages” area of your Carbon Health account. Click on the “Documents” section. Select the + (plus-sign) icon at the bottom left of the screen. The app will then prompt you to either take a photo or upload one from your device. To access your photo in the future, navigate back to your message history.

Question 7

Does the Health Pass integrate with other applications?

Accepted Answer

Not yet, but we’re currently working to optimize the experience of using your Health Pass and are developing new features, including integrations with Apple Wallet, family Health Passes, and Health Pass scannable QR codes — among many other innovations — and expanding the card’s availability.

Question 8

Can you add my vaccination record to my Health Pass if I did not get vaccinated at a Carbon Health site?

Accepted Answer

If you did not receive your vaccination through Carbon Health, we’re not yet able to pull your data into the Health Pass. We are actively working on a solution! In the meantime, you’re more than welcome to keep a photo of your vaccination card in our system in case you misplace your physical card. To upload a photo to the Carbon Health app: Open the app on your mobile device, or go to https://carbonhealth.com/patients/. If you do not have an account yet, please create one. Log in to your account. Select the “Messages” area of your Carbon Health account. Click on the “Documents” section. Select the + (plus-sign) icon at the bottom left of the screen. The app will then prompt you to either take a photo or upload one from your device. To access your photo in the future, navigate back to your message history.

Question 9

My Health Pass information is missing or wrong. What do I do?

Accepted Answer

If the information on your Health Pass is not correct, please notify Carbon Health immediately by  contacting support . We can then notify our vaccine product team that your Health Pass needs to be updated. We are working on these updates as quickly as possible and thank you for your patience!

Health Pass
Share your COVID vaccine status with anyone you want.

How your Health Pass works

Get your vaccination

Log in to the app

Access your Health Pass

Health Pass is making waves in the media

Questions about Carbon Health

Health PassShare your COVID vaccine status with anyone you want.