Welcome to Carbon Health’s Metabolic Health Assessment program. Over the next two weeks, we will help you understand your blood sugar levels and build a personalized path to living the life you want — all for the price of your copay or a single visit.
With our program, you’ll track blood sugar levels in real time, using a small wearable device that will help you understand how your breakfast (or late night snack attack) and many other daily decisions affect your body. At the end of two weeks, you’ll meet with one of our expert providers, who can walk you through your results and craft a personalized plan to help you understand and reduce your risk for diabetes.
1. Tap the “Fill prescriptions” button in the generated care plan to send your CGM prescription to a pharmacy of your choosing. It may take a few hours before your CGM device is ready for pickup. Alternatively, you can select Alto Pharmacy to have the device mailed directly to your home.
2. Book your provider visit ahead of time. We suggest two to three weeks from when you enroll, so you’ll be able to review and discuss your data together not long after the sensor expires (after 14 days).
3. Enroll in the My Freestyle Program to see whether you’re eligible to receive a voucher for a free sensor. Make sure to select “None” when asked “What is Your Current Glucose Monitoring Device?” You can then share the voucher code with the pharmacy when you pick up or arrange delivery of the CGM device.
Once you get your sensor, you can start your 14-day journey in a few easy steps.
1. Set up your accounts and materials
To get set up, you’ll need to create an account with Carbon Health, prepare and learn how to use your CGM device, and download the Libre 2 so you can keep track of your levels. To set up your Libre 2:
a. Download the FreeStyle Libre 2 on your phone
b. Follow the prompts to create a new account
1. Click on Menu ≡ (top left)
2. Click on “Connected Apps”
3. Click on the “Connect” button next to “LibreView”
4. Click on “Connect to a Practice”
5. Enter our Practice ID — “CarbonHealth” — in the field provided, click on the Next button, and then click on the “Connect” button
6. To set Reminders to scan:
• Click on Menu ≡ (top left)
• Click on “Reminders”
• Turn on the “Scan Sensor” option, select “8 hours,” and then click on “Start”
c. Confirm the blood glucose targets are 70mg/dL -180mg/dL
d. Choose carbohydrate units in grams
e. Navigate through the remaining setup screens
f. Stop at “Scan New Sensor”
2. Scan your CGM and track diet and lifestyle choices
Next, simply go on living your life. You don’t need to eat or drink anything special during the assessment. The goal is to use CGM to determine which current food and lifestyle choices are helping you reach your health goals and which ones may need to change. It can be helpful to take photos of your meals (or keep a log). You should scan your CGM sensor at least every eight hours to make sure there are no gaps in information.
3. Explore new possibilities during your provider visit
Now it’s time to find out what’s next. At the end of your 14-day journey, you’ll meet with your primary care provider to discuss your results. It can be helpful to bring a list of questions to ask your provider, or make note of anything that stood out to you. During your appointment, your provider will help craft a personalized care plan to help you understand and reduce your risk for metabolic diseases such as diabetes.
If you need help, you can contact our customer support team via the app; they will answer any questions you may have. You can expect to hear from central support within 24 hours of sending your first message. Any additional messages are typically answered within four hours.
Staying on top of your health is hard. Which is why our team is dedicated to providing you with judgment-free care, to help you feel your best.
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