Question 1

How do I schedule a new appointment?

Accepted Answer

To schedule a new appointment, either download and open the Carbon Health app or visit our homepage. If booking through our app, tap "Get Care." If booking on our website, select "Primary Care," "Urgent Care," or "Virtual Care" and click "Book an Appointment."

Question 2

Are walk-ins available?

Accepted Answer

Walk-ins are welcome at our urgent care clinics, depending on availability. To find a location close to you, please visit carbonhealth.com/locations, or download and open the Carbon Health app.

Question 3

I'm running late to my appointment. Can I still be seen?

Accepted Answer

If you are more than 15 minutes late to an urgent care clinic or 10 minutes late to a primary care clinic, your appointment will be canceled. If you show up after your appointment time, the clinic may still be able to see you; however, you will likely have to wait to be seen by a provider.

Question 4

How can I access my test results?

Accepted Answer

You can access your test results by logging in to your account on our homepage or through the Carbon Health app (carbonhealth.com/download), navigating to "My Health," and then clicking "Lab Results."

Question 5

Are walk-ins available for COVID-19 testing?

Accepted Answer

We do have limited availability for walk-ins, but appointments are strongly recommended. To book an appointment, please visit carbonhealth.com/locations, or download and open the Carbon Health app.

Question 6

Do I need an appointment to get a COVID-19 test?

Accepted Answer

Appointments for COVID-19 tests are strongly recommended. To book an appointment, please visit carbonhealth.com/locations, or download and open the Carbon Health app. Some urgent care clinics do accept walk-ins for travel clearance COVID-19 tests, but availability is limited.

Question 7

How much does a COVID-19 test cost?

Accepted Answer

Prices for COVID-19 tests start at $60. Pricing varies depending on your location and the type of test you require. For more information regarding testing in your area, visit [carbonhealth.com/covid-testing](https://carbonhealth.com/covid-testing).

Question 8

How long does it take to get COVID-19 test results?

Accepted Answer

The amount of time it takes to get results depends on the type of test you received. Depending on the type of COVID-19 test ordered by your provider, you can expect results on the same day or within 3-5 days.

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